Book My Kashmir Trip (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you use bookmykashmirtrip.com or book with us.
Information We Collect
- Information you give us: name, phone number, email address, postal address, number of travellers, travel dates, ID details required for bookings or permits, and any preferences you share.
- Payment information: online payments are handled by our payment gateway partner, PayU. We do not collect or store your card number, CVV, UPI PIN, or net banking credentials.
- Information collected automatically: IP address, browser type, device information, pages visited, and cookies.
How We Use Your Information
- To process enquiries, bookings, and payments
- To arrange hotels, houseboats, transport, permits, and other services
- To send booking confirmations, itineraries, and travel updates by email, SMS, phone, or WhatsApp
- To respond to your questions and provide customer support
- To improve our website and services
- To send offers and updates, only if you agree; you can opt out at any time
- To meet legal and regulatory requirements
Sharing Your Information
We do not sell or rent your personal information. We share it only:
- With hotels, houseboats, transport providers, airlines, and other suppliers needed to deliver your booking
- With our payment gateway partner (PayU) to process payments
- With government authorities when required for permits or by law
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use the site. You can disable cookies in your browser settings, but some features may not work properly.
Data Security
We use reasonable security measures to protect your information from unauthorised access, loss, or misuse. Payments are processed through PayU’s secure, encrypted systems. However, no method of transmission over the internet is completely secure.
Data Retention
We keep your information only as long as needed for the purposes above or as required by law, such as tax and accounting rules.
Your Rights
You can ask to access, correct, or delete your personal information, or withdraw your consent to marketing messages, by contacting us at the details below.
Third-Party Links
Our website may link to other websites, such as social media pages. We are not responsible for their privacy practices.
Children’s Privacy
We do not knowingly collect personal information from children under 18 except through a parent or guardian as part of a family booking.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new date.
Grievance Officer
In line with the Information Technology Act, 2000 and applicable rules, any complaints about your personal data can be sent to:
[Name of Grievance Officer]
Book My Kashmir Trip, Main Chowk Soura, Near SKIMS, Srinagar – 190011, J&K, India
Email: bookmykashmirt@gmail.com | Phone: +91-9541606067
We will respond within 30 days.