This policy applies to all bookings made with Book My Kashmir Trip (“we”, “us”, “our”) through bookmykashmirtrip.com, by phone, WhatsApp, or email. This includes tour packages, houseboat and hotel bookings, transport, and other travel services.
Booking and Payment
- A booking is confirmed only after we receive the advance payment and send a written confirmation by email or WhatsApp.
- An advance of [25]% of the total package cost is required to confirm a booking. The balance must be paid [7] days before the travel date, or as stated in your booking confirmation.
- Payments can be made online through our secure payment gateway (PayU) using debit/credit cards, UPI, net banking, or wallets, or by bank transfer.
Cancellation by the Customer
All cancellations must be sent in writing to bookmykashmirt@gmail.com or on WhatsApp at +91-9541606067. The date we receive your request is treated as the cancellation date. Charges apply as follows:
| When you cancel (before travel date) | Cancellation charge |
|---|---|
| 30 days or more | [10]% of total package cost |
| 15 to 29 days | [25]% of total package cost |
| 7 to 14 days | [50]% of total package cost |
| Less than 7 days | [75]% of total package cost |
| Less than 48 hours or no-show | 100% (no refund) |
- Flight tickets, train tickets, helicopter tickets, Gondola tickets, and permits are subject to the cancellation rules of the airline, railway, or issuing authority. We will refund whatever amount we receive back from them, minus any service charges.
- During peak season ([e.g. Christmas–New Year, April–June]) and for special offers, some hotels and houseboats charge non-refundable deposits. If this applies, it will be stated in your booking confirmation.
- Payment gateway charges, if any, are non-refundable.
Changes to a Booking
- You may request a change of dates or itinerary. We will try to accommodate it subject to availability. Any difference in price, or charges levied by hotels or transport providers, will be payable by you.
- Postponing a trip may be allowed in place of cancellation, at our discretion.
Cancellation by Book My Kashmir Trip
- If we cancel a booking for reasons within our control, you will receive a full refund of the amount paid.
- If a trip is cancelled or changed because of events beyond our control (for example landslides, heavy snowfall, road closures, flight cancellations, strikes, curfews, government orders, natural disasters, or security situations), we will offer a rescheduled date or an alternative arrangement, or refund the amount after deducting costs already paid to hotels, transporters, and other suppliers that are not recoverable.
- Additional costs during the trip due to such events (extra hotel nights, meals, or transport) are payable by the customer.
Unused Services
No refund is given for services that are not used once the tour has started, such as a missed sightseeing, a meal not taken, or leaving the trip early.
Refund Process and Timeline
- Approved refunds are processed within [7] working days of the cancellation being confirmed.
- Refunds are made to the original payment method (card, UPI, net banking, or bank account). After processing, it may take 5–7 working days for the amount to appear in your account, depending on your bank.
- For any refund queries, contact us at bookmykashmirt@gmail.com or +91-9541606067.